Our #1 Priority
From the moment we opened our doors in 1993, we have been committed to a single goal: provide a quality repair at an affordable price.
Customer Satisfaction
We believe that customer satisfaction isn’t just talking to our customers on the phone, but an interactive relationship that includes not only quality repair at a reasonable price, but courteous treatment and up front communication.
Quality in Repair
With a name like ours, quality has to be our primary focus. Our customers have told us that lost time due to equipment that hasn’t been repaired correctly the first time can be one of their biggest headaches. To eliminate that problem, we maintain a 100% QC policy: every item repaired is inspected by another qualified technician upon completion. Our Quality Control Manager also conducts random inspections of completed units. All of this to ensure that your equipment is serviced right the first time!
If you have any questions or comments about our quality management system, we would like to hear from you! Please email our Quality Assurance and Improvement Manager at brandon.pumphrey@1qe.com , and let us know how to make your interactions with 1st Quality Electronics even better!
